Defect Rate Reduction

Set a target to reduce the overall defect rate of finished products by a certain percentage or to a specific threshold. This could involve identifying and addressing root causes of defects, implementing process improvements, and enhancing quality control measures.

On-time Delivery

Establish a target for on-time delivery of products to customers, ensuring that they receive their orders within the agreed-upon timeframe. This may involve streamlining production processes, optimizing supply chain operations, and improving coordination among different departments.

Customer Satisfaction

Set a target for customer satisfaction, which could be measured through customer feedback, surveys, or other metrics. This may involve improving product performance, addressing customer complaints, and enhancing overall customer experience.

First-pass yield

Establish a target for first-pass yield, which measures the percentage of products that pass quality inspection on the first attempt without requiring rework or repair. This may involve optimizing manufacturing processes, enhancing inspection methods, and improving operator skills.

Supplier Performance

Set targets for supplier performance, such as timely delivery of quality raw materials and components, compliance with quality specifications, and adherence to agreed-upon quality standards. This may involve conducting regular supplier evaluations and implementing improvement plans for underperforming suppliers.

Employee Training and Development

Establish targets for employee training and development, such as the percentage of employees trained in quality management techniques, the number of competency assessments conducted, or the completion rate of required training programs. This may involve providing regular training opportunities, tracking progress, and promoting a culture of continuous learning.